Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US
View Map In the business district Reservations: +1-800-760-7718
3.5 Star Suburban Hotel
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11/18/2019 - 11/19/2019
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

66
Poor

Summary of 1,333 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 66/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Fantastic service. Great location."

Location

73/100
99 reviews

"Great location. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Service

72/100
309 reviews

"Friendly service, especially in the restaurant, and decent reception." Housekeeping is not great, and guests complain about service professionalism. Booking process should be better organized.

Food

62/100
70 reviews

"Dining experience is alright but menu is not great."

Breakfast

54/100
89 reviews

"Decent and moderately priced breakfast."

Room

47/100
399 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

46/100
161 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

WiFi

45/100
14 reviews

"Wifi quality could be improved."

Pool

43/100
113 reviews

"Pool in need of cleaning."

Wellness

36/100
62 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

35/100
207 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Amenities

35/100
115 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Adequate meeting & event facilities.

Vibe

30/100
98 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish.

Rated 62/100 based on reviews from families.

"Good location."

Location

78/100
8 reviews

"Great location."

Service

67/100
21 reviews

"Friendly service and acceptable reception."

Breakfast

57/100
8 reviews

"Breakfast is average."

Room

44/100
35 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Comfort

43/100
12 reviews

"Okay beds but not comfortable overall."

Pool

40/100
16 reviews

"Pool in need of cleaning."

Amenities

37/100
14 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

35/100
18 reviews

"Unclean rooms and pool area."

Wellness

31/100
5 reviews

"Wellness & sports facilities could be improved."

Vibe

28/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Rated 58/100 based on reviews from couples.

"Fantastic service."

Service

70/100
14 reviews

"Friendly service."

Comfort

48/100
11 reviews

"Okay beds but not comfortable overall."

Room

41/100
20 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Cleanliness

33/100
12 reviews

"Rooms could be cleaner."

Vibe

24/100
5 reviews

"Vibe is not too good."

Rated 54/100 based on reviews from business travelers.

"Friendly service."

Service

75/100
8 reviews

"Friendly service."

Room

38/100
14 reviews

"Rooms could be cleaner."

Cleanliness

32/100
8 reviews

"Rooms could be cleaner."

Rated 61/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Fantastic service. Great location."

Location

73/100
97 reviews

"Great location. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Service

72/100
305 reviews

"Friendly service, especially in the restaurant, and decent reception." Housekeeping is not great, and guests complain about service professionalism. Booking process should be better organized.

Food

62/100
70 reviews

"Dining experience is alright but menu is not great."

Breakfast

57/100
88 reviews

"Affordable, fairly tasty breakfasts."

Room

47/100
397 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

46/100
160 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

WiFi

45/100
14 reviews

"Wifi quality could be improved."

Pool

43/100
113 reviews

"Pool in need of cleaning."

Wellness

36/100
62 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Amenities

35/100
115 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Adequate meeting & event facilities.

Cleanliness

35/100
205 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Vibe

30/100
98 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish.

Rated 61/100 based on reviews from families.

"Good location."

Location

78/100
8 reviews

"Great location."

Service

67/100
21 reviews

"Friendly service and acceptable reception."

Breakfast

57/100
8 reviews

"Breakfast is average."

Room

44/100
35 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Comfort

43/100
12 reviews

"Okay beds but not comfortable overall."

Pool

40/100
16 reviews

"Pool in need of cleaning."

Amenities

37/100
14 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

35/100
18 reviews

"Unclean rooms and pool area."

Wellness

31/100
5 reviews

"Wellness & sports facilities could be improved."

Vibe

28/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Rated 52/100 based on reviews from couples.

"Fantastic service."

Service

70/100
14 reviews

"Friendly service."

Comfort

48/100
11 reviews

"Okay beds but not comfortable overall."

Room

41/100
20 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Cleanliness

33/100
12 reviews

"Rooms could be cleaner."

Vibe

24/100
5 reviews

"Vibe is not too good."

Rated 56/100 based on reviews from business travelers.

"Friendly service."

Service

75/100
8 reviews

"Friendly service."

Room

39/100
13 reviews

"Rooms could be cleaner."

Cleanliness

32/100
7 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
18
Average
10
Poor
8
Terrible
23
true
Recent Reviews:
business_traveler889
In the Middle of Renovations...
Nov 6, 2019
Hotel was in bad shape, carpets stained, room had a poor smell to it. Might be good after the current renovations are complete as it has potential. Heating did not... more »
Io79032
Ashland, Massachusetts
Trip type:
Friends getaway
Very good
Sep 24, 2019
Definitely go to the restaurant and ask for Erika. She is amazing. Very good service there. Our TV remote had no batteries and we called to get some. They never... more »
frankd0000
5 Stars Service , Clean Rooms
Aug 26, 2019
I'm giving this hotel 5 stars because my experience was phenomenal. Although I didn't get to check out all of the amenities of the hotel... what I did experience was... more »
SuzanneSol
Sydney, Australia
Trip type:
Business
Double charge
Aug 20, 2019
Appalled that this hotel has admitted it's mistake but I am still A$1365 out of pocket after a month. I had prepaid for 3 rooms but I was recharged again... more »
Travelers1940
Overnight stay
Aug 19, 2019
Girl at check in was pleasant & nice. Room was very clean, however when I turned on the sink water it was brown for about a minute or 2... then... more »
1-5 of 87 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Property Location
Located in Independence, Crowne Plaza Cleveland South - Independence is in the business district, within a 15-minute drive of Rocket Mortgage FieldHouse and Rock and Roll Hall of Fame. This hotel is 10 mi (16.1 km) from FirstEnergy Stadium and 14 mi (22.6 km) from Cuyahoga Valley National Park.

Rooms
Make yourself at home in one of the 178 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Amenities
Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy American cuisine at Aura Bistro, a restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Independence? This hotel features 10211 square feet (949 square meters) of event facilities. A roundtrip airport shuttle is complimentary (available 24 hours).

Green Sustainability

IHG Green Engage

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • 24-hour business center
  • 24-hour fitness facilities
  • 24-hour front desk
  • ATM/banking
  • Accessible bathroom
  • Assistive listening devices available
  • Ballroom
  • Banquet hall
  • Bar/lounge
  • Braille or raised signage
  • Breakfast available (surcharge)
  • Computer station
  • Concierge services
  • Conference space size (feet) - 10211
  • Conference space size (meters) - 949
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
  • Free airport transportation
  • Free newspapers in lobby
  • Free self parking
  • Gift shops or newsstand
  • Indoor pool
  • Laundry facilities
  • Luggage storage
  • Meeting rooms
  • Number of floors - 5
  • Restaurant
  • Roll-in shower
  • Smoke-free property
  • Spa tub
  • Television in common areas
  • Total number of rooms - 178
  • Tours/ticket assistance
  • Wheelchair accessible parking

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

Misc Fees / Policies

Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.0% in the month of April 2018 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.