Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US near Exit 155 on I-77 (~0.1mi)
View Map Reservations: +1-800-760-7718
3.5 Star Luxury Suburban Hotel In the business district
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
09/19/2020 - 09/20/2020
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

52
Poor

Summary of 1,031 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 52/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Location

68/100
77 reviews

"Decent location with good shopping." Easy car access but inadequate parking.

Service

64/100
243 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Booking process is sufficient. Room service could have been improved.

Bar

60/100
13 reviews

"Standard bar. Good bar service."

Breakfast

53/100
71 reviews

"Decent and moderately priced breakfast."

Food

45/100
57 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Guests dislike the cleanliness and menus in the restaurant.

Comfort

42/100
132 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Room

40/100
336 reviews

"Poorly cleaned rooms with uncomfortable beds, poor A/C and TV's." Old, poorly-maintained rooms with poor minibars and kitchenettes. Small rooms and poorly cleaned bathrooms. Okay-sized rooms with good views. Shower can be a problem.

Pool

34/100
101 reviews

"Pool in need of cleaning."

Vibe

30/100
97 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Amenities

29/100
124 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

27/100
54 reviews

"Wellness & sports facilities could use better cleaning." Average fitness area.

Cleanliness

19/100
190 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean." The bathrooms and dining area need some cleaning. Wellness & sports facilities could use better cleaning.

WiFi

17/100
10 reviews

"Wifi quality could be improved."

Rated 44/100 based on reviews from families.

""

Location

67/100
13 reviews

"Location is ok."

Service

64/100
37 reviews

"Friendly service and acceptable reception."

Breakfast

56/100
13 reviews

"Breakfast is average."

Comfort

39/100
21 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
64 reviews

"Poor beds and room cleanliness." Room need better maintenance, and minibars are not great.

Pool

32/100
22 reviews

"Pool in need of cleaning."

Amenities

29/100
22 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

27/100
15 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness Area

24/100
7 reviews

"Wellness & sports facilities could be improved."

Cleanliness

20/100
36 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Rated 41/100 based on reviews from couples.

"Friendly service."

Location

71/100
7 reviews

"Great location."

Service

59/100
20 reviews

"Service is average, but very friendly."

Comfort

41/100
11 reviews

"Not very comfortable, with poor beds."

Food

38/100
5 reviews

"Food could be better."

Room

36/100
24 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Pool

29/100
5 reviews

"Pool should be renewed."

Amenities

26/100
8 reviews

"Hotel buildings could use some improvement."

Vibe

20/100
5 reviews

"Vibe is not too good."

Cleanliness

18/100
19 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 42/100 based on reviews from business travelers.

""

Service

63/100
8 reviews

"Service is adequate."

Room

34/100
17 reviews

"Rooms could be cleaner."

Amenities

27/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

19/100
10 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 46/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Location

67/100
76 reviews

"Decent location with good shopping." Easy car access but inadequate parking.

Service

64/100
240 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Booking process is sufficient. Room service could have been improved.

Bar

60/100
13 reviews

"Standard bar. Good bar service."

Breakfast

55/100
70 reviews

"Decent and moderately priced breakfast."

Food

45/100
57 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Guests dislike the cleanliness and menus in the restaurant.

Comfort

42/100
132 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Room

40/100
334 reviews

"Poorly cleaned rooms with uncomfortable beds, poor A/C and TV's." Old, poorly-maintained rooms with poor minibars and kitchenettes. Small rooms and poorly cleaned bathrooms. Okay-sized rooms with good views. Shower can be a problem.

Pool

34/100
101 reviews

"Pool in need of cleaning."

Vibe

30/100
97 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Amenities

29/100
124 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

27/100
54 reviews

"Wellness & sports facilities could use better cleaning." Average fitness area.

Cleanliness

19/100
189 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean." The bathrooms and dining area need some cleaning. Wellness & sports facilities could use better cleaning.

WiFi

17/100
10 reviews

"Wifi quality could be improved."

Rated 43/100 based on reviews from families.

""

Location

67/100
13 reviews

"Location is ok."

Service

64/100
37 reviews

"Friendly service and acceptable reception."

Breakfast

56/100
13 reviews

"Breakfast is average."

Comfort

39/100
21 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
64 reviews

"Poor beds and room cleanliness." Room need better maintenance, and minibars are not great.

Pool

32/100
22 reviews

"Pool in need of cleaning."

Amenities

29/100
22 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

27/100
15 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness Area

24/100
7 reviews

"Wellness & sports facilities could be improved."

Cleanliness

20/100
36 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Rated 36/100 based on reviews from couples.

"Friendly service."

Location

71/100
7 reviews

"Great location."

Service

59/100
20 reviews

"Service is average, but very friendly."

Comfort

41/100
11 reviews

"Not very comfortable, with poor beds."

Food

38/100
5 reviews

"Food could be better."

Room

36/100
24 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Pool

29/100
5 reviews

"Pool should be renewed."

Amenities

26/100
8 reviews

"Hotel buildings could use some improvement."

Vibe

20/100
5 reviews

"Vibe is not too good."

Cleanliness

18/100
19 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 40/100 based on reviews from business travelers.

""

Service

63/100
8 reviews

"Service is adequate."

Room

34/100
16 reviews

"Rooms could be cleaner."

Amenities

27/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

19/100
9 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
18
Average
10
Poor
8
Terrible
29
true
Recent Reviews:
Rebecka M
Paducah, Kentucky
Trip type:
Business
Disgusting
Aug 25, 2020
The bed was clean and the staff was nice. But the room itself was so gross. There might be water damage cause it looked like something had run down all... more »
Y7906VGjenniferl
Trip type:
Couples
Absolutely disgusting! Worst hotel I've ever experienced!
Jul 19, 2020
Attempted to check in 3 times on the 5th floor, finally was given a different room because the door wasnt working. Every floor looked like a construction zone, a filthy... more »
cameronhF3852JJ
Trip type:
Family
Absolutely disgusted. Absolutely do not recommend.
Jul 8, 2020
When we first arrived the lobby was dark. The lobby floor had dirt and leaves all over it. We waited forever to even get checked in. The lobby elevator and... more »
921margueriteb
Trip type:
Couples
Very sorry we stayed here.
Mar 1, 2020
The 100% smoke free description is a joke, as we smelled smoking constantly while on our room and all down our hallway. Smoking was not limited to tobacco, either. Parties... more »
944debrag
Very Nice Property in a great location!
Jan 29, 2020
This hotel is beautiful, located on a hill just off the highway. Very easy to find as you can see it from the exit. Check in was wonderful and I... more »
1-5 of 93 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Located in Independence, Crowne Plaza Cleveland South - Independence is in the business district, a 3-minute drive from Cuyahoga Valley National Park and 12 minutes from Rocket Mortgage FieldHouse. This hotel is 9.8 mi (15.7 km) from Rock and Roll Hall of Fame and 10 mi (16.1 km) from FirstEnergy Stadium.

Enjoy American cuisine at Aura Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Make yourself at home in one of the 178 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cuyahoga Valley National Park - 2.8 km / 1.7 mi
Bedford Reservation - 9 km / 5.6 mi
Christmas Story House - 11.9 km / 7.4 mi
St. Paul Greek Orthodox Church - 12.1 km / 7.5 mi
Brecksville Reservation - 12.2 km / 7.6 mi
Cleveland Metroparks Zoo - 12.2 km / 7.6 mi
St Theodosius Russian Orthodox Cathedral - 12.6 km / 7.8 mi
Thistledown Racetrack - 13.3 km / 8.3 mi
Sleepy Hollow Golf Course - 13.5 km / 8.4 mi
Progressive Field - 13.7 km / 8.5 mi
Tinkers Creek Viaduct Park - 13.7 km / 8.5 mi
Wolstein Center - 13.8 km / 8.6 mi
Allen Theatre - 14 km / 8.7 mi
PlayhouseSquare Centre - 14.1 km / 8.8 mi
Rocket Mortgage FieldHouse - 14.2 km / 8.8 mi

The nearest airports are:
Hopkins Intl. Airport (CLE) - 19.8 km / 12.3 mi
Cleveland, OH (BKL-Burke Lakefront) - 17.1 km / 10.6 mi
Cleveland, OH (CGF-Cuyahoga County) - 31.8 km / 19.8 mi
Akron, OH (AKC-Akron Fulton Intl.) - 53.7 km / 33.4 mi

The preferred airport for Crowne Plaza Cleveland South - Independence is Hopkins Intl. Airport (CLE).

Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Independence? This hotel features 10211 square feet (949 square meters) of event facilities. A roundtrip airport shuttle is complimentary (available 24 hours).

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Green Sustainability

IHG Green Engage

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Conference space size (meters) - 949
  • Swimming pool
  • Spa tub
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Free newspapers in lobby
  • Number of buildings/towers - 1
  • Total number of rooms - 178
  • Number of floors - 5
  • Tours/ticket assistance
  • Accessible bathroom
  • 24-hour fitness facilities
  • Free airport transportation
  • Indoor pool
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Free self parking
  • Computer station
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 10211
  • Concierge services
  • 24-hour business center

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Pet Friendly?

Pets not allowed

No Pets Allowed. Service Animals accepted.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Pool access available from 7:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
  • Contactless check-out is available.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Commonly-touched surfaces are cleaned with disinfectant

COVID-19 - Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-out is available

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Property confirms they are implementing guest safety measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.7% in the month of September 2020 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.