IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Crowne Plaza Cleveland South Independence
Below are the verified reviews from guests that we have booked recently:
"Safety/Security Non existing."
Overall Score2.0/5
The room was fine, but the lack of any form of light in the parking area was a total lack of security. The exterior walkway was pitch black. We have stayed before. but we will not return. Unsafe..very unsafe!
Rita S. (Individual traveler, booked 1 room), from
05-Aug-2020 Verified Review, stayed from Thu Jul 30 to Fri Jul 31 2020 at a $99.99 average nightly rate.
"Don't stay here."
Overall Score1.0/5
This is the worst Crown Plaza and a shame to its name. Very old room and furniture, leak in bathroom and paint peeling in the room. Loud music and noise in the parking lot into two am in the morning. Garbage spread all over the parking lot, etc. If you have stayed at Crown Plaza and you know the standard, this is not.
Thomas G. (Individual traveler, booked 1 room), from
29-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Worst hotel I have stayed."
Overall Score1.0/5
It is the worst hotel I have stayed at. Rooms were very old and broken, water leaks, poor management, music and loud noise in the parking lot until two am, constant door banging, etc. never recommend this to anyone. A shame for crown plaza and IHG.
Micheal L. (Individual traveler, booked 1 room), from
27-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Don’t stay here."
Overall Score1.0/5
I chose this hotel because I am an IHG member. Lobby looks clean but room and outside of the hotel is very poor. Window shades were broken and not fixed. No carpet and all furniture in the room must be a decade old. Not an IHG standard and definitely not worth the price.
Micheal L. (Individual traveler, booked 1 room), from
26-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Not Good"
Overall Score1.0/5
The room didn’t have a microwave and refrigerator, is not good for family with kids.
David M. (Individual traveler, booked 1 room), from
28-Dec-2018 Verified Review, stayed from Thu Dec 27 to Fri Dec 28 2018 at a $77.50 average nightly rate.
"Very Good"
Overall Score4.0/5
Had a nice stay here at Crowne Plaza. Clean, very pleasant people, and good food. Loved the indoor pool and hot tub. When visiting Ohio I will choose this hotel again. Thanks.
Scharlanda P. (Individual traveler, booked 1 room), from
27-Apr-2015 Verified Review
Summary of Verified Reviews
47
Poor
Summary of 668 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Room needs to be improved. Pool should be renewed. Vibe is not too good."
Service
59/100
156 reviews
"Guests complain about the professionalism of the staff and management."Service is friendly enough, with acceptable reception staff.
Breakfast
55/100
38 reviews
"Decent and moderately priced breakfast."
Food
51/100
26 reviews
"Poor dining with a standard menu."
Location
51/100
43 reviews
"Decent location, but problems with parking."
Comfort
48/100
78 reviews
"Uncomfortable, noisy, average sized rooms with subpar beds."
Bar
44/100
9 reviews
"Bar could improve."
WiFi
42/100
7 reviews
"Wifi quality could be improved."
Room
39/100
221 reviews
"Complaints about maintenance and cleanliness in rooms and bathrooms."Outdated rooms with poor beds but adequately-sized.Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.Shower can be a problem.
Vibe
35/100
66 reviews
"Atmosphere not particularly friendly, giving poor vibes."Entrance area is not particularly attractive.Hotel could use some updating.
Pool
29/100
60 reviews
"Pool in need of cleaning."
Wellness Area
25/100
30 reviews
"Wellness & sports facilities could use better cleaning."
Amenities
25/100
90 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Hotel grounds need more attention. Elevator in need of updating.
Cleanliness
19/100
148 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.Wellness & sports facilities could use better cleaning.
Rated 42/100 based on reviews from families.
""
Breakfast
59/100
14 reviews
"Breakfast is average."
Service
59/100
32 reviews
"Service is friendly enough, with acceptable reception staff."
Location
55/100
11 reviews
"Location is ok."
Comfort
45/100
19 reviews
"Uncomfortable, noisy rooms with poor beds."
Room
38/100
57 reviews
"Uncomfortable beds, run-down rooms, and low rated minibars."Guests complained about bathrooms and general cleanliness of the rooms.
Vibe
32/100
13 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Pool
30/100
16 reviews
"Pool in need of cleaning."
Amenities
26/100
19 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Wellness Area
23/100
5 reviews
"Wellness & sports facilities could be improved."
Cleanliness
22/100
38 reviews
"Unclean rooms and pool area. Hotel facilities could use a good clean."
Rated 34/100 based on reviews from couples.
""
Service
55/100
16 reviews
"Service is adequate."
Location
52/100
10 reviews
"Location is ok."
Comfort
48/100
11 reviews
"Okay beds but not comfortable overall."
Food
43/100
5 reviews
"Food could be better."
Room
37/100
21 reviews
"Untidy rooms with acceptable beds but poor bathrooms."
Pool
26/100
5 reviews
"Pool should be renewed."
Amenities
24/100
9 reviews
"Hotel buildings could use some improvement."
Vibe
24/100
5 reviews
"Vibe is not too good."
Cleanliness
19/100
18 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Rated 46/100 based on reviews from business travelers.
""
Service
58/100
6 reviews
"Service is adequate."
Room
33/100
12 reviews
"Rooms could be cleaner."
Amenities
24/100
6 reviews
"Hotel buildings could use some improvement."
Cleanliness
20/100
8 reviews
"Rooms could be cleaner."
Rated 40/100 based on reviews from all travelers.
"Room needs to be improved. Pool should be renewed. Vibe is not too good."
Service
60/100
155 reviews
"Guests complain about the professionalism of the staff and management."Service is friendly enough, with acceptable reception staff.
Breakfast
58/100
37 reviews
"Affordable, fairly tasty breakfasts."
Food
51/100
26 reviews
"Poor dining with a standard menu."
Location
51/100
43 reviews
"Decent location, but problems with parking."
Comfort
48/100
78 reviews
"Uncomfortable, noisy, average sized rooms with subpar beds."
Bar
44/100
9 reviews
"Bar could improve."
WiFi
42/100
7 reviews
"Wifi quality could be improved."
Room
39/100
219 reviews
"Complaints about maintenance and cleanliness in rooms and bathrooms."Outdated rooms with poor beds but adequately-sized.Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.Shower can be a problem.
Vibe
35/100
66 reviews
"Atmosphere not particularly friendly, giving poor vibes."Entrance area is not particularly attractive.Hotel could use some updating.
Pool
29/100
60 reviews
"Pool in need of cleaning."
Wellness Area
25/100
30 reviews
"Wellness & sports facilities could use better cleaning."
Amenities
25/100
90 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Hotel grounds need more attention. Elevator in need of updating.
Cleanliness
19/100
147 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.Wellness & sports facilities could use better cleaning.
Rated 41/100 based on reviews from families.
""
Breakfast
59/100
14 reviews
"Breakfast is average."
Service
59/100
32 reviews
"Service is friendly enough, with acceptable reception staff."
Location
55/100
11 reviews
"Location is ok."
Comfort
45/100
19 reviews
"Uncomfortable, noisy rooms with poor beds."
Room
38/100
57 reviews
"Uncomfortable beds, run-down rooms, and low rated minibars."Guests complained about bathrooms and general cleanliness of the rooms.
Vibe
32/100
13 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Pool
30/100
16 reviews
"Pool in need of cleaning."
Amenities
26/100
19 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Wellness Area
23/100
5 reviews
"Wellness & sports facilities could be improved."
Cleanliness
22/100
38 reviews
"Unclean rooms and pool area. Hotel facilities could use a good clean."
Rated 30/100 based on reviews from couples.
""
Service
55/100
16 reviews
"Service is adequate."
Location
52/100
10 reviews
"Location is ok."
Comfort
48/100
11 reviews
"Okay beds but not comfortable overall."
Food
43/100
5 reviews
"Food could be better."
Room
37/100
21 reviews
"Untidy rooms with acceptable beds but poor bathrooms."
Pool
26/100
5 reviews
"Pool should be renewed."
Amenities
24/100
9 reviews
"Hotel buildings could use some improvement."
Vibe
24/100
5 reviews
"Vibe is not too good."
Cleanliness
19/100
18 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Rated 39/100 based on reviews from business travelers.
""
Service
58/100
6 reviews
"Service is adequate."
Room
33/100
11 reviews
"Room needs to be improved."
Amenities
24/100
6 reviews
"Hotel buildings could use some improvement."
Cleanliness
20/100
7 reviews
"Could use a good cleaning."
Based on reviews from the last 6 months
2.5
Poor
9 reviews
reviews
over time
December 2020
6 reviews
January 2021
1 reviews
February 2021
1 reviews
March 2021
0 reviews
April 2021
1 reviews
May 2021
2 reviews
Property Description
The Crowne Plaza Cleveland South is a Luxurious 178 Room Hotel Conveniently located off of I-77 and I-480. Complimentary High Speed Internet
Green Sustainability
IHG Green Engage
Amenities / Features
Check In: 3:00 pm - 12:00 am
Check Out: 12:00 pm
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Bus parking
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Free WiFi Internet
Ironing facilities
Jacuzzi
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV Channel: HBO
Terrace
Voicemail
Airport & Shuttle Information
Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.
Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.
Breakfast Information
Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
Parking Info
Complimentary parking for all guests and motor coaches
Internet / WiFI
Internet connection is complimentary through out the hotel and guest rooms.
About Crowne Plaza Hotels
Early check-in available and ideal for business travelers on the go
Luxurious, soft bedding and aromatherapy kit provided
Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
Wireless internet available in guest rooms, suites, business center, and public areas
The Crowne Plaza Hotels highlights above are subject to change without notice.
