Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US
View Map In the business district Reservations: +1-800-760-7718
3.5 Star Suburban Hotel
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10/12/2019 - 10/14/2019
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

65
Poor

Summary of 1,371 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 65/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Fantastic service. Great location."

Location

76/100
105 reviews

"Great location. Easy car access but inadequate parking." Centrally located, reasonably close to shopping.

Service

71/100
308 reviews

"Reception is typical, although management is stand-out and service is friendly." Housekeeping is not great, and guests complain about service professionalism. Booking process should be better organized.

Breakfast

55/100
89 reviews

"Decent and moderately priced breakfast."

Comfort

49/100
163 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

Room

47/100
408 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Pool

44/100
112 reviews

"Pool in need of cleaning."

Amenities

36/100
121 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities. Unspectacular architecture.

Cleanliness

35/100
212 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Wellness

33/100
63 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

WiFi

33/100
15 reviews

"Wifi quality could be improved."

Vibe

30/100
105 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Rated 60/100 based on reviews from families.

"Great location."

Location

78/100
8 reviews

"Great location."

Service

69/100
17 reviews

"Service is average, but very friendly."

Breakfast

58/100
7 reviews

"Breakfast is average."

Comfort

47/100
11 reviews

"Okay beds but not comfortable overall."

Room

43/100
29 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Pool

41/100
15 reviews

"Pool in need of cleaning."

Amenities

39/100
12 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

32/100
15 reviews

"Unclean rooms and pool area."

Vibe

31/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness

27/100
5 reviews

"Wellness & sports facilities could be improved."

Rated 56/100 based on reviews from couples.

"Friendly service."

Service

69/100
14 reviews

"Service is average, but very friendly."

Comfort

50/100
11 reviews

"Okay beds but not comfortable overall."

Room

41/100
23 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Amenities

34/100
7 reviews

"Hotel buildings could use some improvement."

Cleanliness

33/100
13 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Vibe

24/100
7 reviews

"Vibe is not too good."

Rated 55/100 based on reviews from business travelers.

""

Service

70/100
9 reviews

"Service is adequate."

Room

38/100
16 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Cleanliness

33/100
8 reviews

"Rooms could be cleaner."

Rated 61/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Fantastic service. Great location."

Location

76/100
103 reviews

"Great location. Easy car access but inadequate parking." Centrally located, reasonably close to shopping.

Service

72/100
303 reviews

"Reception is typical, although management is stand-out and service is friendly." Housekeeping is not great, and guests complain about service professionalism. Booking process should be better organized.

Breakfast

58/100
88 reviews

"Decent and moderately priced breakfast."

Comfort

49/100
162 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

Room

47/100
405 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Pool

44/100
112 reviews

"Pool in need of cleaning."

Amenities

36/100
121 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities. Unspectacular architecture.

Cleanliness

35/100
209 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Wellness

33/100
63 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Vibe

30/100
105 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

WiFi

25/100
14 reviews

"Wifi quality could be improved."

Rated 59/100 based on reviews from families.

"Great location."

Location

78/100
8 reviews

"Great location."

Service

69/100
17 reviews

"Service is average, but very friendly."

Breakfast

58/100
7 reviews

"Breakfast is average."

Comfort

47/100
11 reviews

"Okay beds but not comfortable overall."

Room

43/100
29 reviews

"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."

Pool

41/100
15 reviews

"Pool in need of cleaning."

Amenities

39/100
12 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

32/100
15 reviews

"Unclean rooms and pool area."

Vibe

31/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness

27/100
5 reviews

"Wellness & sports facilities could be improved."

Rated 52/100 based on reviews from couples.

"Friendly service."

Service

69/100
14 reviews

"Service is average, but very friendly."

Comfort

50/100
11 reviews

"Okay beds but not comfortable overall."

Room

41/100
23 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Amenities

34/100
7 reviews

"Hotel buildings could use some improvement."

Cleanliness

33/100
13 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Vibe

24/100
7 reviews

"Vibe is not too good."

Rated 55/100 based on reviews from business travelers.

""

Service

70/100
9 reviews

"Service is adequate."

Room

39/100
15 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Cleanliness

34/100
7 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
17
Average
10
Poor
7
Terrible
23
true
Recent Reviews:
frankd0000
5 Stars Service , Clean Rooms
Aug 26, 2019
I'm giving this hotel 5 stars because my experience was phenomenal. Although I didn't get to check out all of the amenities of the hotel... what I did experience was... more »
SuzanneSol
Sydney, Australia
Trip type:
Business
Double charge
Aug 20, 2019
Appalled that this hotel has admitted it's mistake but I am still A$1365 out of pocket after a month. I had prepaid for 3 rooms but I was recharged again... more »
Travelers1940
Overnight stay
Aug 19, 2019
Girl at check in was pleasant & nice. Room was very clean, however when I turned on the sink water it was brown for about a minute or 2... then... more »
ramsey o
Trip type:
Family
great stay
Jul 9, 2019
This hotel was good.They provided good food breakfast, lunch, and dinner.The staff was very friendly and welcoming and the hotel was clean.The rooms were really nice, they were clean, and... more »
sarahomara12
Trip type:
Business
Great Lunch & Stay
Jul 9, 2019
I had a wonderful stay here, the food is absolutely delicious, top class and has never let me down. My bed was comfortable and the staff was very friendly. The... more »
1-5 of 85 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Property Location
Located in Independence, Crowne Plaza Cleveland South - Independence is in the business district, within a 15-minute drive of Rocket Mortgage FieldHouse and Rock and Roll Hall of Fame. This hotel is 10 mi (16.1 km) from FirstEnergy Stadium and 14 mi (22.6 km) from Cuyahoga Valley National Park.

Rooms
Make yourself at home in one of the 178 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Amenities
Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a television in a common area.

Dining
Enjoy American cuisine at Aura Bistro, a restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Independence? This hotel features 10211 square feet (949 square meters) of event facilities. A roundtrip airport shuttle is complimentary (available 24 hours).

Green Sustainability

IHG Green Engage

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • 24-hour business center
  • 24-hour fitness facilities
  • 24-hour front desk
  • ATM/banking
  • Accessible bathroom
  • Ballroom
  • Banquet hall
  • Bar/lounge
  • Breakfast available (surcharge)
  • Computer station
  • Conference space size (feet) - 10211
  • Conference space size (meters) - 949
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
  • Free airport transportation
  • Free self parking
  • Gift shops or newsstand
  • Indoor pool
  • Luggage storage
  • Number of floors - 5
  • Restaurant
  • Roll-in shower
  • Smoke-free property
  • Spa tub
  • Television in common areas
  • Total number of rooms - 178

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

Misc Fees / Policies

Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.0% in the month of April 2018 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.