Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US near Exit 155 on I-77 (~0.1mi)
View Map Reservations: +1-800-760-7718
3 Star Property
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 86 guest reviews

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  • We have an indoor pool
  • Airport shuttle available
  • Gym / Fitness Center Available
  • 178 sleeping rooms in hotel
  • 5 floors in hotel
  • Check in: 04:00pm
  • Hotel has a green policy
  • Group booking rating of 10.0/10
  • 13 meeting rooms in property
Select Your Room:
06/25/2021 - 06/26/2021
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Cleveland South Independence

Below are the verified reviews from guests that we have booked recently:
"Safety/Security Non existing."
Overall Score2.0/ 5
The room was fine, but the lack of any form of light in the parking area was a total lack of security. The exterior walkway was pitch black. We have stayed before. but we will not return. Unsafe..very unsafe!
(Individual traveler, booked 1 room), from US flag
05-Aug-2020 Verified Review, stayed from Thu Jul 30 to Fri Jul 31 2020 at a $99.99 average nightly rate.
"Don't stay here."
Overall Score1.0/ 5
This is the worst Crown Plaza and a shame to its name. Very old room and furniture, leak in bathroom and paint peeling in the room. Loud music and noise in the parking lot into two am in the morning. Garbage spread all over the parking lot, etc. If you have stayed at Crown Plaza and you know the standard, this is not.
(Individual traveler, booked 1 room), from US flag
29-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Worst hotel I have stayed."
Overall Score1.0/ 5
It is the worst hotel I have stayed at. Rooms were very old and broken, water leaks, poor management, music and loud noise in the parking lot until two am, constant door banging, etc. never recommend this to anyone. A shame for crown plaza and IHG.
(Individual traveler, booked 1 room), from US flag
27-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Don’t stay here."
Overall Score1.0/ 5
I chose this hotel because I am an IHG member. Lobby looks clean but room and outside of the hotel is very poor. Window shades were broken and not fixed. No carpet and all furniture in the room must be a decade old. Not an IHG standard and definitely not worth the price.
(Individual traveler, booked 1 room), from US flag
26-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Not Good"
Overall Score1.0/ 5
The room didn’t have a microwave and refrigerator, is not good for family with kids.
(Individual traveler, booked 1 room), from US flag
28-Dec-2018 Verified Review, stayed from Thu Dec 27 to Fri Dec 28 2018 at a $77.50 average nightly rate.
"Very Good"
Overall Score4.0/ 5
Had a nice stay here at Crowne Plaza. Clean, very pleasant people, and good food. Loved the indoor pool and hot tub. When visiting Ohio I will choose this hotel again. Thanks.
(Individual traveler, booked 1 room), from US flag
27-Apr-2015 Verified Review

Summary of Verified Reviews

47
Poor

Summary of 668 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 47/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

59/100
156 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff.

Breakfast

55/100
38 reviews

"Decent and moderately priced breakfast."

Food

51/100
26 reviews

"Poor dining with a standard menu."

Location

51/100
43 reviews

"Decent location, but problems with parking."

Comfort

48/100
78 reviews

"Uncomfortable, noisy, average sized rooms with subpar beds."

Bar

44/100
9 reviews

"Bar could improve."

WiFi

42/100
7 reviews

"Wifi quality could be improved."

Room

39/100
221 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Outdated rooms with poor beds but adequately-sized. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Vibe

35/100
66 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Pool

29/100
60 reviews

"Pool in need of cleaning."

Wellness Area

25/100
30 reviews

"Wellness & sports facilities could use better cleaning."

Amenities

25/100
90 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Hotel grounds need more attention. Elevator in need of updating.

Cleanliness

19/100
148 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Rated 42/100 based on reviews from families.

""

Breakfast

59/100
14 reviews

"Breakfast is average."

Service

59/100
32 reviews

"Service is friendly enough, with acceptable reception staff."

Location

55/100
11 reviews

"Location is ok."

Comfort

45/100
19 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
57 reviews

"Uncomfortable beds, run-down rooms, and low rated minibars." Guests complained about bathrooms and general cleanliness of the rooms.

Vibe

32/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Pool

30/100
16 reviews

"Pool in need of cleaning."

Amenities

26/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Wellness Area

23/100
5 reviews

"Wellness & sports facilities could be improved."

Cleanliness

22/100
38 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Rated 34/100 based on reviews from couples.

""

Service

55/100
16 reviews

"Service is adequate."

Location

52/100
10 reviews

"Location is ok."

Comfort

48/100
11 reviews

"Okay beds but not comfortable overall."

Food

43/100
5 reviews

"Food could be better."

Room

37/100
21 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Pool

26/100
5 reviews

"Pool should be renewed."

Amenities

24/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
5 reviews

"Vibe is not too good."

Cleanliness

19/100
18 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 46/100 based on reviews from business travelers.

""

Service

58/100
6 reviews

"Service is adequate."

Room

33/100
12 reviews

"Rooms could be cleaner."

Amenities

24/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100
8 reviews

"Rooms could be cleaner."

Rated 40/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

60/100
155 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff.

Breakfast

58/100
37 reviews

"Affordable, fairly tasty breakfasts."

Food

51/100
26 reviews

"Poor dining with a standard menu."

Location

51/100
43 reviews

"Decent location, but problems with parking."

Comfort

48/100
78 reviews

"Uncomfortable, noisy, average sized rooms with subpar beds."

Bar

44/100
9 reviews

"Bar could improve."

WiFi

42/100
7 reviews

"Wifi quality could be improved."

Room

39/100
219 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Outdated rooms with poor beds but adequately-sized. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Vibe

35/100
66 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Pool

29/100
60 reviews

"Pool in need of cleaning."

Wellness Area

25/100
30 reviews

"Wellness & sports facilities could use better cleaning."

Amenities

25/100
90 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Hotel grounds need more attention. Elevator in need of updating.

Cleanliness

19/100
147 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Rated 41/100 based on reviews from families.

""

Breakfast

59/100
14 reviews

"Breakfast is average."

Service

59/100
32 reviews

"Service is friendly enough, with acceptable reception staff."

Location

55/100
11 reviews

"Location is ok."

Comfort

45/100
19 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
57 reviews

"Uncomfortable beds, run-down rooms, and low rated minibars." Guests complained about bathrooms and general cleanliness of the rooms.

Vibe

32/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Pool

30/100
16 reviews

"Pool in need of cleaning."

Amenities

26/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Wellness Area

23/100
5 reviews

"Wellness & sports facilities could be improved."

Cleanliness

22/100
38 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Rated 30/100 based on reviews from couples.

""

Service

55/100
16 reviews

"Service is adequate."

Location

52/100
10 reviews

"Location is ok."

Comfort

48/100
11 reviews

"Okay beds but not comfortable overall."

Food

43/100
5 reviews

"Food could be better."

Room

37/100
21 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Pool

26/100
5 reviews

"Pool should be renewed."

Amenities

24/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
5 reviews

"Vibe is not too good."

Cleanliness

19/100
18 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 39/100 based on reviews from business travelers.

""

Service

58/100
6 reviews

"Service is adequate."

Room

33/100
11 reviews

"Room needs to be improved."

Amenities

24/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

20/100
7 reviews

"Could use a good cleaning."

Review Semantics by TrustYou

Based on reviews from the last 6 months

2.5
Poor
9 reviews
reviews
over time
December 2020
6 reviews
January 2021
1 reviews
February 2021
1 reviews
March 2021
0 reviews
April 2021
1 reviews
May 2021
2 reviews
by TrustYou

Property Description

The Crowne Plaza Cleveland South is a Luxurious 178 Room Hotel Conveniently located off of I-77 and I-480. Complimentary High Speed Internet

Green Sustainability

IHG Green Engage

Amenities / Features


  • Check In: 3:00 pm - 12:00 am
  • Check Out: 12:00 pm
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Restaurant
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • Terrace
  • Voicemail

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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