Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US near Exit 155 on I-77 (~0.1mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property In the business district
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 86 guest reviews

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  • Swimming pool
  • Free WiFi
  • Free airport transportation
  • Indoor pool
  • Breakfast available (surcharge)
  • Bar/lounge
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Smoke-free property
Select Your Room:
03/07/2021 - 03/08/2021
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Cleveland South Independence

Below are the verified reviews from guests that we have booked recently:
"Safety/Security Non existing."
Overall Score2.0/ 5
The room was fine, but the lack of any form of light in the parking area was a total lack of security. The exterior walkway was pitch black. We have stayed before. but we will not return. Unsafe..very unsafe!
(Individual traveler, booked 1 room), from US flag
05-Aug-2020 Verified Review, stayed from Thu Jul 30 to Fri Jul 31 2020 at a $99.99 average nightly rate.
"Don't stay here."
Overall Score1.0/ 5
This is the worst Crown Plaza and a shame to its name. Very old room and furniture, leak in bathroom and paint peeling in the room. Loud music and noise in the parking lot into two am in the morning. Garbage spread all over the parking lot, etc. If you have stayed at Crown Plaza and you know the standard, this is not.
(Individual traveler, booked 1 room), from US flag
29-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Worst hotel I have stayed."
Overall Score1.0/ 5
It is the worst hotel I have stayed at. Rooms were very old and broken, water leaks, poor management, music and loud noise in the parking lot until two am, constant door banging, etc. never recommend this to anyone. A shame for crown plaza and IHG.
(Individual traveler, booked 1 room), from US flag
27-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Don’t stay here."
Overall Score1.0/ 5
I chose this hotel because I am an IHG member. Lobby looks clean but room and outside of the hotel is very poor. Window shades were broken and not fixed. No carpet and all furniture in the room must be a decade old. Not an IHG standard and definitely not worth the price.
(Individual traveler, booked 1 room), from US flag
26-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sat Jun 27 2020 at a $114.00 average nightly rate.
"Not Good"
Overall Score1.0/ 5
The room didn’t have a microwave and refrigerator, is not good for family with kids.
(Individual traveler, booked 1 room), from US flag
28-Dec-2018 Verified Review, stayed from Thu Dec 27 to Fri Dec 28 2018 at a $77.50 average nightly rate.
"Very Good"
Overall Score4.0/ 5
Had a nice stay here at Crowne Plaza. Clean, very pleasant people, and good food. Loved the indoor pool and hot tub. When visiting Ohio I will choose this hotel again. Thanks.
(Individual traveler, booked 1 room), from US flag
27-Apr-2015 Verified Review

Summary of Verified Reviews

48
Poor

Summary of 933 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 48/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Location

62/100
69 reviews

"Location is ok. Easy car access but inadequate parking."

Service

59/100
228 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff. Booking process is sufficient. Good restaurant service. Room service could have been improved. Good bar service.

Breakfast

50/100
61 reviews

"Decent and moderately priced breakfast."

Food

50/100
43 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Comfort

46/100
114 reviews

"Small rooms with comfort and noise issues." Average-sized rooms with alright beds.

Bar

41/100
13 reviews

"Bar could improve. Good bar service."

Vibe

39/100
86 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Room

39/100
314 reviews

"Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes." Old, poorly cleaned rooms with okay beds and acceptable sizes. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Pool

35/100
96 reviews

"Pool in need of cleaning."

Amenities

31/100
116 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

27/100
49 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

20/100
200 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

17/100
8 reviews

"Wifi quality could be improved."

Rated 43/100 based on reviews from families.

""

Location

67/100
14 reviews

"Location is ok."

Service

58/100
43 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

53/100
15 reviews

"Breakfast is average."

Comfort

44/100
23 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
70 reviews

"Uncomfortable beds, run-down rooms, and low rated minibars." Bathrooms and rooms are untidy.

Vibe

36/100
18 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Pool

35/100
25 reviews

"Pool in need of cleaning."

Amenities

32/100
24 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

24/100
45 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Wellness Area

24/100
8 reviews

"Wellness & sports facilities could be improved."

Rated 35/100 based on reviews from couples.

""

Location

59/100
10 reviews

"Location is ok."

Service

56/100
21 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Comfort

49/100
13 reviews

"Okay beds but not comfortable overall."

Food

42/100
6 reviews

"Food could be better."

Bar

42/100
5 reviews

"Bar could improve."

Room

41/100
27 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Pool

31/100
5 reviews

"Pool should be renewed."

Amenities

28/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

27/100
5 reviews

"Vibe is not too good."

Cleanliness

21/100
21 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 47/100 based on reviews from business travelers.

""

Service

59/100
8 reviews

"Service is adequate."

Room

34/100
17 reviews

"Rooms could be cleaner."

Amenities

29/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

21/100
10 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 41/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Location

61/100
68 reviews

"Location is ok. Easy car access but inadequate parking."

Service

59/100
226 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff. Booking process is sufficient. Good restaurant service. Room service could have been improved. Good bar service.

Breakfast

51/100
60 reviews

"Decent and moderately priced breakfast."

Food

50/100
43 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Comfort

46/100
114 reviews

"Small rooms with comfort and noise issues." Average-sized rooms with alright beds.

Bar

41/100
13 reviews

"Bar could improve. Good bar service."

Vibe

39/100
86 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Room

39/100
312 reviews

"Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes." Old, poorly cleaned rooms with okay beds and acceptable sizes. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Pool

35/100
96 reviews

"Pool in need of cleaning."

Amenities

31/100
116 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

27/100
49 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

20/100
199 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

17/100
8 reviews

"Wifi quality could be improved."

Rated 42/100 based on reviews from families.

""

Location

67/100
14 reviews

"Location is ok."

Service

58/100
43 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

53/100
15 reviews

"Breakfast is average."

Comfort

44/100
23 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

38/100
70 reviews

"Uncomfortable beds, run-down rooms, and low rated minibars." Bathrooms and rooms are untidy.

Vibe

36/100
18 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Pool

35/100
25 reviews

"Pool in need of cleaning."

Amenities

32/100
24 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Cleanliness

24/100
45 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Wellness Area

24/100
8 reviews

"Wellness & sports facilities could be improved."

Rated 32/100 based on reviews from couples.

""

Location

59/100
10 reviews

"Location is ok."

Service

56/100
21 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Comfort

49/100
13 reviews

"Okay beds but not comfortable overall."

Food

42/100
6 reviews

"Food could be better."

Bar

42/100
5 reviews

"Bar could improve."

Room

41/100
27 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Pool

31/100
5 reviews

"Pool should be renewed."

Amenities

28/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

27/100
5 reviews

"Vibe is not too good."

Cleanliness

21/100
21 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 39/100 based on reviews from business travelers.

""

Service

59/100
8 reviews

"Service is adequate."

Room

34/100
16 reviews

"Rooms could be cleaner."

Amenities

29/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

21/100
9 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Review Semantics by TrustYou

Property Description

Located in Independence, Crowne Plaza Cleveland South - Independence is in the business district, a 3-minute drive from Cuyahoga Valley National Park and 12 minutes from Rocket Mortgage FieldHouse. This hotel is 9.8 mi (15.7 km) from Rock and Roll Hall of Fame and 10 mi (16.1 km) from FirstEnergy Stadium.

Enjoy American cuisine at Aura Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Make yourself at home in one of the 178 guestrooms. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cuyahoga Valley National Park - 2.8 km / 1.7 mi
Bedford Reservation - 9 km / 5.6 mi
Christmas Story House - 11.9 km / 7.4 mi
St. Paul Greek Orthodox Church - 12.1 km / 7.5 mi
Brecksville Reservation - 12.2 km / 7.6 mi
Cleveland Metroparks Zoo - 12.2 km / 7.6 mi
St Theodosius Russian Orthodox Cathedral - 12.6 km / 7.8 mi
Thistledown Racetrack - 13.3 km / 8.3 mi
Sleepy Hollow Golf Course - 13.5 km / 8.4 mi
Progressive Field - 13.7 km / 8.5 mi
Tinkers Creek Viaduct Park - 13.7 km / 8.5 mi
Wolstein Center - 13.8 km / 8.6 mi
Allen Theatre - 14 km / 8.7 mi
PlayhouseSquare Centre - 14.1 km / 8.8 mi
Rocket Mortgage FieldHouse - 14.2 km / 8.8 mi

The nearest airports are:
Hopkins Intl. Airport (CLE) - 19.8 km / 12.3 mi
Cleveland, OH (BKL-Burke Lakefront) - 17.1 km / 10.6 mi
Cleveland, OH (CGF-Cuyahoga County) - 31.8 km / 19.8 mi
Akron, OH (AKC-Akron Fulton Intl.) - 53.7 km / 33.4 mi

The preferred airport for Crowne Plaza Cleveland South - Independence is Hopkins Intl. Airport (CLE).

Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Independence? This hotel features 10211 square feet (949 square meters) of event facilities. A roundtrip airport shuttle is complimentary (available 24 hours).

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Green Sustainability

IHG Green Engage

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Conference space size (meters) - 949
  • Swimming pool
  • Free WiFi
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Free airport transportation
  • Indoor pool
  • Wheelchair-accessible on-site restaurant
  • Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Laundry facilities
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Number of buildings/towers - 1
  • Total number of rooms - 178
  • Number of floors - 5
    • Ballroom
    • Wheelchair-accessible concierge desk
    • Express check-in
    • Wheelchair-accessible van parking
    • Meeting rooms
    • Wheelchair-accessible path to elevator
    • Spa tub
    • Wheelchair-accessible registration desk
    • Television in common areas
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible public washroom
    • Free newspapers in lobby
    • 24-hour fitness facilities
    • Luggage storage
    • 24-hour front desk
    • Smoke-free property
    • Free self parking
    • Conference space
    • Computer station
    • ATM/banking
    • Wheelchair accessible path of travel
    • Conference space size (feet) - 10211
    • Concierge services
    • 24-hour business center

    Airport & Shuttle Information

    Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

    Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

    Breakfast Information

    Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Pets not allowed

    No Pets Allowed. Service Animals accepted.

    Parking Info

    Complimentary parking for all guests and motor coaches

    Internet / WiFI

    Internet connection is complimentary through out the hotel and guest rooms.

    Misc Fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
    • Rollaway beds are available for an additional fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Pool access available from 7:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Staff temperature checks are conducted regularly

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Essential Workers Only - NO

    Property confirms they are implementing enhanced cleaning measures

    About Crowne Plaza Hotels

    • Early check-in available and ideal for business travelers on the go
    • Luxurious, soft bedding and aromatherapy kit provided
    • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
    • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
    • Wireless internet available in guest rooms, suites, business center, and public areas

    The Crowne Plaza Hotels highlights above are subject to change without notice.

    Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

    Rate fluctuations of Crowne Plaza Cleveland South / Independence

    The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.7% in the month of September 2020 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.

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