Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US
View Map Reservations: +1-800-760-7718
3.5 Star Suburban Hotel
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
07/02/2020 - 07/03/2020
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

61
Poor

Summary of 1,092 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 61/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Vibe is not too good."

Service

68/100
254 reviews

"Guests complain about reception, housekeeping, and general professionalism." Friendly, excellent service in bar and restaurant. Booking process should be better organized. Room service could have been improved.

Location

68/100
84 reviews

"Decent location with good shopping." Easy car access but inadequate parking.

Food

53/100
59 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Comfort

49/100
141 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

Breakfast

48/100
83 reviews

"Breakfast is reasonably priced, but not exceptional."

Room

45/100
361 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Amenities

34/100
126 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Vibe

33/100
96 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Wellness Area

31/100
52 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

30/100
198 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

29/100
12 reviews

"Wifi quality could be improved."

Rated 55/100 based on reviews from families.

"Good location."

Location

73/100
10 reviews

"Great location."

Service

66/100
36 reviews

"Friendly service and acceptable reception."

Breakfast

54/100
12 reviews

"Breakfast is average."

Comfort

45/100
20 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

40/100
58 reviews

"Poor beds and room cleanliness." Room need better maintenance, and minibars are not great.

Pool

37/100
20 reviews

"Pool in need of cleaning."

Amenities

34/100
20 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

31/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Cleanliness

30/100
30 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Wellness Area

28/100
7 reviews

"Wellness & sports facilities could be improved."

Rated 51/100 based on reviews from couples.

""

Location

69/100
5 reviews

"Location is ok."

Service

64/100
18 reviews

"Service is adequate."

Comfort

49/100
10 reviews

"Okay beds but not comfortable overall."

Room

41/100
21 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Amenities

30/100
8 reviews

"Hotel buildings could use some improvement."

Cleanliness

28/100
17 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 49/100 based on reviews from business travelers.

""

Service

68/100
6 reviews

"Service is adequate."

Room

37/100
15 reviews

"Rooms could be cleaner."

Cleanliness

30/100
8 reviews

"Rooms could be cleaner."

Rated 56/100 based on reviews from all travelers.

"Easily accessible by car and offers nearby parking areas. Room needs to be improved. Vibe is not too good."

Service

69/100
251 reviews

"Guests complain about reception, housekeeping, and general professionalism." Friendly, excellent service in bar and restaurant. Booking process should be better organized. Room service could have been improved.

Location

67/100
83 reviews

"Decent location with good shopping." Easy car access but inadequate parking.

Food

53/100
59 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Breakfast

49/100
82 reviews

"Breakfast is reasonably priced, but not exceptional."

Comfort

49/100
141 reviews

"Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." Average-sized rooms with alright beds.

Room

45/100
359 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Decent beds, furniture, and room size. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Amenities

34/100
126 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Vibe

33/100
96 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Wellness Area

31/100
52 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

30/100
197 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

29/100
12 reviews

"Wifi quality could be improved."

Rated 53/100 based on reviews from families.

"Good location."

Location

73/100
10 reviews

"Great location."

Service

66/100
36 reviews

"Friendly service and acceptable reception."

Breakfast

54/100
12 reviews

"Breakfast is average."

Comfort

45/100
20 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

40/100
58 reviews

"Poor beds and room cleanliness." Room need better maintenance, and minibars are not great.

Pool

37/100
20 reviews

"Pool in need of cleaning."

Amenities

34/100
20 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Vibe

31/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Cleanliness

30/100
30 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Wellness Area

28/100
7 reviews

"Wellness & sports facilities could be improved."

Rated 44/100 based on reviews from couples.

""

Location

69/100
5 reviews

"Location is ok."

Service

64/100
18 reviews

"Service is adequate."

Comfort

49/100
10 reviews

"Okay beds but not comfortable overall."

Room

41/100
21 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Amenities

30/100
8 reviews

"Hotel buildings could use some improvement."

Cleanliness

28/100
17 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 50/100 based on reviews from business travelers.

""

Service

68/100
6 reviews

"Service is adequate."

Room

37/100
14 reviews

"Rooms could be cleaner."

Cleanliness

30/100
7 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
18
Average
10
Poor
8
Terrible
26
true
Recent Reviews:
921margueriteb
Trip type:
Couples
Very sorry we stayed here.
Mar 1, 2020
The 100% smoke free description is a joke, as we smelled smoking constantly while on our room and all down our hallway. Smoking was not limited to tobacco, either. Parties... more »
944debrag
Very Nice Property in a great location!
Jan 29, 2020
This hotel is beautiful, located on a hill just off the highway. Very easy to find as you can see it from the exit. Check in was wonderful and I... more »
KipSpencer
Southfield, Michigan
Trip type:
Friends getaway
Dont stay here
Jan 21, 2020
We were forced to stay here because of a hockey tournameant guidelines. So many in our group had pronlems...mold in rooms, Heavy smoking smell in Room,Toenail clippings on the floor,... more »
elisem796
Columbia, United States
Trip type:
Family
Avoid this hotel
Dec 28, 2019
This hotel is dirty, dingy, unsafe, and in need of repairs. It is evident that the rooms are not cleaned well. It may be better if they actually complete renovations... more »
business_traveler889
Rochester Hills, Michigan
In the Middle of Renovations...
Nov 6, 2019
Hotel was in bad shape, carpets stained, room had a poor smell to it. Might be good after the current renovations are complete as it has potential. Heating did not... more »
1-5 of 90 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

The Crowne Plaza Cleveland South is a Luxurious 178 Room Hotel Conveniently located off of I-77 and I-480. Complimentary High Speed Internet

Green Sustainability

IHG Green Engage

Amenities / Features

  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Desk
  • Free cribs/infant beds
  • Free WiFi
  • Hair dryer
  • In-room safe
  • Iron/ironing board
  • Number of bathrooms - 1
  • Pillowtop mattress
  • Premium TV channels
  • Private bathroom
  • Rollaway/extra beds (surcharge)
  • Room service (limited hours)
  • Shower/tub combination

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Pet Friendly?

Sorry, pets are not allowed.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.7% in the month of September 2020 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.