Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US
View Map Reservations: +1-800-760-7718
3.5 Star Suburban Hotel
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01/21/2020 - 01/22/2020
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

64
Poor

Summary of 1,286 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 64/100 based on reviews from all travelers.

"Easily accessible by car and close to shopping areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

68/100
289 reviews

"Housekeeping is not great, and guests complain about service professionalism." Friendly service with excellent waitstaff and okay reception and management. Booking process should be better organized. Room service is average.

Location

66/100
98 reviews

"Location is ok. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Food

61/100
67 reviews

"Poor menus and okay food. Pork dishes are not good."

Breakfast

55/100
89 reviews

"Decent and moderately priced breakfast."

Room

46/100
401 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Okay room size, but subpar beds and furnishing. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

44/100
161 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Pool

41/100
113 reviews

"Pool in need of cleaning."

WiFi

37/100
12 reviews

"Wifi quality could be improved."

Vibe

35/100
97 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

33/100
209 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Wellness

31/100
62 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Amenities

31/100
118 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities.

Rated 61/100 based on reviews from families.

"Good location."

Location

71/100
9 reviews

"Great location."

Service

66/100
28 reviews

"Friendly service and acceptable reception."

Breakfast

59/100
9 reviews

"Breakfast is average."

Room

49/100
47 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms." Room need better maintenance, and minibars are not great.

Comfort

44/100
16 reviews

"Uncomfortable, noisy rooms with poor beds."

Cleanliness

38/100
24 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Pool

37/100
17 reviews

"Pool in need of cleaning."

Vibe

34/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Amenities

30/100
17 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Wellness

26/100
6 reviews

"Wellness & sports facilities could be improved."

Rated 56/100 based on reviews from couples.

"Friendly service."

Service

61/100
14 reviews

"Service is adequate."

Comfort

47/100
9 reviews

"Okay beds but not comfortable overall."

Room

42/100
17 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Cleanliness

31/100
10 reviews

"Rooms could be cleaner."

Rated 54/100 based on reviews from business travelers.

""

Service

70/100
5 reviews

"Service is adequate."

Room

33/100
13 reviews

"Rooms could be cleaner."

Cleanliness

29/100
8 reviews

"Rooms could be cleaner."

Rated 60/100 based on reviews from all travelers.

"Easily accessible by car and close to shopping areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

70/100
285 reviews

"Friendly service with excellent waitstaff and okay reception and management." Housekeeping is not great, and guests complain about service professionalism. Booking process should be better organized. Room service is average.

Location

66/100
97 reviews

"Location is ok. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Food

61/100
67 reviews

"Poor menus and okay food. Pork dishes are not good."

Breakfast

56/100
88 reviews

"Affordable, fairly tasty breakfasts."

Room

46/100
399 reviews

"Wonderful views but complaints about room maintenance and cleanliness." Small rooms and poorly cleaned bathrooms. Okay room size, but subpar beds and furnishing. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Comfort

44/100
161 reviews

"Uncomfortable, with guests complaining about noise and the A/C." Small bathrooms, okay room size, but complaints about bed comfort.

Pool

41/100
113 reviews

"Pool in need of cleaning."

WiFi

37/100
12 reviews

"Wifi quality could be improved."

Vibe

35/100
97 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

33/100
208 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Wellness

31/100
62 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Amenities

31/100
118 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities.

Rated 58/100 based on reviews from families.

"Good location."

Location

71/100
9 reviews

"Great location."

Service

66/100
28 reviews

"Friendly service and acceptable reception."

Breakfast

59/100
9 reviews

"Breakfast is average."

Room

49/100
47 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms." Room need better maintenance, and minibars are not great.

Comfort

44/100
16 reviews

"Uncomfortable, noisy rooms with poor beds."

Cleanliness

38/100
24 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Pool

37/100
17 reviews

"Pool in need of cleaning."

Vibe

34/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Amenities

30/100
17 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Wellness

26/100
6 reviews

"Wellness & sports facilities could be improved."

Rated 47/100 based on reviews from couples.

"Friendly service. Fantastic service."

Service

61/100
14 reviews

"Service is adequate."

Comfort

47/100
9 reviews

"Okay beds but not comfortable overall."

Room

42/100
17 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Cleanliness

31/100
10 reviews

"Rooms could be cleaner."

Rated 55/100 based on reviews from business travelers.

""

Service

70/100
5 reviews

"Service is adequate."

Room

33/100
12 reviews

"Rooms could be cleaner."

Cleanliness

30/100
7 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
18
Average
10
Poor
8
Terrible
24
true
Recent Reviews:
elisem796
Columbia, United States
Trip type:
Family
Avoid this hotel
Dec 28, 2019
This hotel is dirty, dingy, unsafe, and in need of repairs. It is evident that the rooms are not cleaned well. It may be better if they actually complete renovations... more »
business_traveler889
Rochester Hills, Michigan
In the Middle of Renovations...
Nov 6, 2019
Hotel was in bad shape, carpets stained, room had a poor smell to it. Might be good after the current renovations are complete as it has potential. Heating did not... more »
Io79032
Ashland, Massachusetts
Trip type:
Friends getaway
Very good
Sep 24, 2019
Definitely go to the restaurant and ask for Erika. She is amazing. Very good service there. Our TV remote had no batteries and we called to get some. They never... more »
frankd0000
5 Stars Service , Clean Rooms
Aug 26, 2019
I'm giving this hotel 5 stars because my experience was phenomenal. Although I didn't get to check out all of the amenities of the hotel... what I did experience was... more »
SuzanneSol
Sydney, Australia
Trip type:
Business
Double charge
Aug 20, 2019
Appalled that this hotel has admitted it's mistake but I am still A$1365 out of pocket after a month. I had prepaid for 3 rooms but I was recharged again... more »
1-5 of 88 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

The Crowne Plaza Cleveland South is a Luxurious 178 Room Hotel Conveniently located off of I-77 and I-480. Complimentary High Speed Internet

Green Sustainability

IHG Green Engage

Amenities / Features

  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Desk
  • Free cribs/infant beds
  • Free WiFi
  • Hair dryer
  • In-room safe
  • Iron/ironing board
  • Number of bathrooms - 1
  • Pillowtop mattress
  • Premium TV channels
  • Private bathroom
  • Rollaway/extra beds (surcharge)
  • Room service (limited hours)
  • Shower/tub combination

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.0% in the month of April 2018 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.