Crowne Plaza Cleveland South Independence

5300 Rockside Road, Independence, OH 44131 US
View Map Reservations: +1-800-760-7718
3.5 Star Suburban Hotel
Select Your Room:
04/05/2020 - 04/06/2020
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

64
Poor

Summary of 1,217 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 64/100 based on reviews from all travelers.

"Room needs to be improved. Vibe is not too good. Great location."

Location

70/100
96 reviews

"Generally well-located with OK shopping options." Easy car access but inadequate parking.

Service

69/100
287 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Room service could have been improved. Booking process should be better organized.

Breakfast

52/100
85 reviews

"Decent and moderately priced breakfast."

Food

52/100
68 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Comfort

51/100
155 reviews

"Mediocre comfort, room sizes and beds." Small bathrooms, noisy rooms, and deficient A/C.

Room

47/100
396 reviews

"Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C." Small rooms and poorly cleaned bathrooms. Older, poorly maintained rooms with subpar kitchenettes and furniture. Excellent views from decently sized rooms with okay beds. Shower can be a problem.

Vibe

39/100
98 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Wellness Area

36/100
58 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Cleanliness

34/100
213 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

Amenities

34/100
126 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities.

WiFi

26/100
12 reviews

"Wifi quality could be improved."

Rated 61/100 based on reviews from families.

"Good location."

Location

75/100
10 reviews

"Great location."

Service

67/100
33 reviews

"Friendly service and acceptable reception."

Breakfast

57/100
11 reviews

"Breakfast is average."

Comfort

48/100
18 reviews

"Beds are OK, but rooms generally uncomfortable and noisy."

Room

43/100
53 reviews

"Untidy rooms with acceptable beds but poor bathrooms." Room need better maintenance, and minibars are not great.

Pool

42/100
19 reviews

"Pool in need of cleaning."

Cleanliness

35/100
26 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Vibe

35/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness Area

34/100
7 reviews

"Wellness & sports facilities could be improved."

Amenities

33/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Rated 61/100 based on reviews from couples.

"Good bar service."

Location

73/100
5 reviews

"Great location."

Service

66/100
16 reviews

"Service is adequate."

Comfort

51/100
9 reviews

"Beds are decent and generally comfortable."

Room

48/100
19 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Food

43/100
5 reviews

"Food could be better."

Cleanliness

35/100
12 reviews

"Rooms could be cleaner."

Amenities

35/100
5 reviews

"Hotel buildings could use some improvement."

Rated 49/100 based on reviews from business travelers.

"Good service."

Service

70/100
5 reviews

"Fantastic service."

Room

36/100
14 reviews

"Rooms could be cleaner."

Cleanliness

32/100
8 reviews

"Rooms could be cleaner."

Rated 59/100 based on reviews from all travelers.

"Room needs to be improved. Vibe is not too good. Great location."

Service

70/100
283 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Room service could have been improved. Booking process should be better organized.

Location

70/100
95 reviews

"Location is ok. Easy car access but inadequate parking. Shopping is ok."

Breakfast

53/100
84 reviews

"Decent and moderately priced breakfast."

Food

52/100
68 reviews

"Bad overall dining experience with a bad menu." Pork dishes are not good.

Comfort

51/100
155 reviews

"Mediocre comfort, room sizes and beds." Small bathrooms, noisy rooms, and deficient A/C.

Room

47/100
394 reviews

"Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C." Small rooms and poorly cleaned bathrooms. Older, poorly maintained rooms with subpar kitchenettes and furniture. Excellent views from decently sized rooms with okay beds. Shower can be a problem.

Vibe

39/100
98 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Wellness Area

36/100
58 reviews

"Wellness & sports facilities could use better cleaning." Good fitness area.

Amenities

34/100
126 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating. Good meeting & event facilities.

Cleanliness

34/100
212 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

WiFi

26/100
12 reviews

"Wifi quality could be improved."

Rated 59/100 based on reviews from families.

"Good location."

Location

75/100
10 reviews

"Great location."

Service

67/100
33 reviews

"Friendly service and acceptable reception."

Breakfast

57/100
11 reviews

"Breakfast is average."

Comfort

48/100
18 reviews

"Beds are OK, but rooms generally uncomfortable and noisy."

Room

43/100
53 reviews

"Untidy rooms with acceptable beds but poor bathrooms." Room need better maintenance, and minibars are not great.

Pool

42/100
19 reviews

"Pool in need of cleaning."

Cleanliness

35/100
26 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Vibe

35/100
13 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Wellness Area

34/100
7 reviews

"Wellness & sports facilities could be improved."

Amenities

33/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Rated 56/100 based on reviews from couples.

"Good bar service."

Location

73/100
5 reviews

"Great location."

Service

66/100
16 reviews

"Service is adequate."

Comfort

51/100
9 reviews

"Beds are decent and generally comfortable."

Room

48/100
19 reviews

"Untidy rooms with acceptable beds but poor bathrooms."

Food

43/100
5 reviews

"Food could be better."

Cleanliness

35/100
12 reviews

"Rooms could be cleaner."

Amenities

35/100
5 reviews

"Hotel buildings could use some improvement."

Rated 53/100 based on reviews from business travelers.

"Good service."

Service

70/100
5 reviews

"Fantastic service."

Room

36/100
13 reviews

"Rooms could be cleaner."

Cleanliness

32/100
7 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Cleveland South Independence

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
28
Very Good
18
Average
10
Poor
8
Terrible
26
true
Recent Reviews:
921margueriteb
Trip type:
Couples
Very sorry we stayed here.
Mar 1, 2020
The 100% smoke free description is a joke, as we smelled smoking constantly while on our room and all down our hallway. Smoking was not limited to tobacco, either. Parties... more »
944debrag
Very Nice Property in a great location!
Jan 29, 2020
This hotel is beautiful, located on a hill just off the highway. Very easy to find as you can see it from the exit. Check in was wonderful and I... more »
KipSpencer
Southfield, Michigan
Trip type:
Friends getaway
Dont stay here
Jan 21, 2020
We were forced to stay here because of a hockey tournameant guidelines. So many in our group had pronlems...mold in rooms, Heavy smoking smell in Room,Toenail clippings on the floor,... more »
elisem796
Columbia, United States
Trip type:
Family
Avoid this hotel
Dec 28, 2019
This hotel is dirty, dingy, unsafe, and in need of repairs. It is evident that the rooms are not cleaned well. It may be better if they actually complete renovations... more »
business_traveler889
Rochester Hills, Michigan
In the Middle of Renovations...
Nov 6, 2019
Hotel was in bad shape, carpets stained, room had a poor smell to it. Might be good after the current renovations are complete as it has potential. Heating did not... more »
1-5 of 90 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

The Crowne Plaza Cleveland South is a Luxurious 178 Room Hotel Conveniently located off of I-77 and I-480. Complimentary High Speed Internet

Green Sustainability

IHG Green Engage

Amenities / Features

  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Desk
  • Free cribs/infant beds
  • Free WiFi
  • Hair dryer
  • In-room safe
  • Iron/ironing board
  • Number of bathrooms - 1
  • Pillowtop mattress
  • Premium TV channels
  • Private bathroom
  • Rollaway/extra beds (surcharge)
  • Room service (limited hours)
  • Shower/tub combination

Airport & Shuttle Information

Clevland Hopkins International Airport is located 10 miles from hotel. Complimentary shuttle is available.

Local Shuttle Info: Complimentary shuttle is available within 3 mile radius.

Breakfast Information

Full Service Restaurant with breakfast available. Breakfast is not included in guest room rates unless specified.

Parking Info

Complimentary parking for all guests and motor coaches

Internet / WiFI

Internet connection is complimentary through out the hotel and guest rooms.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Cleveland South / Independence

Rate fluctuations of Crowne Plaza Cleveland South / Independence

The chart above shows trends of prices for both group prices and the best individual traveler prices our system could find at the time the group bid was submitted. The lowest group discount displayed is 22.0% in the month of April 2018 and the highest average individual rate is $123 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Cleveland South / Independence in a month when rates are lower.